New Stieg Larsson short story
http://www.newyorker.com/humor/2010/07/05/100705sh_shouts_ephron
She tried to get the umlaut to work. No luck. She pinged Plague and explained the problem. Plague was fat, but he would know what to do, and he would tell her, in Courier typeface.
<Where are you?> Plague wrote.<
Stockholm>.<
There’s an Apple Store at the intersection of Kungsgatan and Sveavägen. Or you could try a Q-tip.>.
She went to the bathroom and got a Q-tip and gently cleaned the area around the Alt key. It popped into place. Then she pressed “U.” An umlaut danced before her eyes.Finally, she spoke.
“It’s fixed,” she said.
“Thanks,” he said.
She thought about smiling, but she’d smiled three hundred pages earlier, and once was enough.